Kelso Lawyers respects your privacy and is committed to protecting your personal information. Kelso Lawyers is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
What kinds of personal information do we collect and hold?
We collect and hold the following personal information:
How do we collect and hold your personal information?
We collect your personal information in a number of ways including:
What would happen if we did not collect your personal information?
Without your personal information we will not be able to act for you in relation to your claim.
Why we collect and hold your personal information
We collect and hold your personal information to:
Use and Disclosure of your personal information
We do not use your personal information or disclose it to another organisation unless:
There may be situations where we need to seek information from services you attended in other countries or to consult psychological professionals or barristers who are based overseas regarding your claim. In such circumstances, we will be required to disclose your personal information to parties outside Australia.
If you do not want your personal information to be disclosed
If you do not want your personal information to be disclosed (for example to a particular third-party) you need to tell us immediately in writing. We will accommodate your request provided that the disclosure is not required by law.
Accessing your personal information held by us
You have the right to access your personal information held by us and request any errors to be corrected, unless we are prevented from doing so in law. Please send all requests to access and correct your personal information to the solicitor handling your matter. If you don’t know who the solicitor managing your claim is, please call Kelso Lawyers on 02 4907 4200.
If you are unhappy with how we have dealt with your personal information or believe that we have breached the Australian Privacy Principles, please contact our General Manager on 02 9407 4200.
We will endeavour to resolve your complaint as soon as possible. At the least, we will resolve your complaint within 30 days.
If you are not satisfied with the outcome of your complaint, please let us know your concerns. If we are not able to reach a satisfactory resolution, you may refer your complaint to the Office of the Australian Information Commissioner by calling 1300 363 992.
Storage and security of personal information
We take reasonable precautions to protect your personal information we hold from misuse, loss and unauthorised access, modification or disclosure.